Well, we took the broken computer back today to exchange it for a new one. Callie's computer is red, they were sold out of red, but had the exact same computer in black (this was confirmed by an official geek). Unfortunately for us, the black model costs more ($30) and they would not do the exchange. Annoying. We asked how long it would take to get another red one in, and were told that they couldn't tell us a time frame when (or if) the new one would be coming in. So, after we got home we ordered a red one online from the same store. It will be here early next week. I wonder why they couldn't have done that?